Frequently Asked Questions
Everything you need to know about shopping with Tatra.ca
What is the standard shipping time for orders within Canada?
We offer standard shipping across Canada via Canada Post, which typically takes 3 to 7 business days. Express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and send your item back for a full refund or exchange.
Are your clothing materials sustainably sourced?
At Tatra.ca, we prioritize high-quality, durable fabrics. We are currently expanding our 'Eco-Series' which features organic cotton and recycled polyester to reduce our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Sezzle.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Do you offer international shipping outside of North America?
Currently, we ship exclusively within Canada and the United States to ensure the fastest delivery times and best customer service experience for our local community.